SHIPPING FAQs
Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.

Q: Do you ship to P.O. Boxes?
A: No.

Q: Will I be charged shipping if I only purchase a gift card?
A: If your order contains only gift cards, the website will show a shipping charge, but the shipping fee will be dropped once the order ships. Please note: All gift card orders are shipped via Standard shipping. If you'd like your gift cards sent with faster shipping, there will be a shipping fee.

Q: I haven't received my item. Who should I contact?
A: All orders are processed Monday through Saturday but are not processed or shipped on weekends or holidays. Don't forget to allow 1 business day for order processing. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally

Q: Why doesn't the FedEx or USPS web site recognize the tracking number for an order I placed?
A: Your tracking number won't be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it's important that your email address is accurate and current.