A: No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
What if I need to change my order after I hit "Submit"?
A: Call us immediately at 1.866.867.7431. Internationally, please phone +1.626.709.1188. As long as the order hasn’t gotten too far along in processing, we should be able to modify it for you so it isn’t further delayed.
Please note: If your order has been shipped, it cannot be changed.
A: You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.
Why haven't I received an email regarding my order?
A: There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you. Or, to ensure our emails always reach you, add firstname.lastname@example.org to your address book.
If I return merchandise, how long will it take to receive my credit?
A: We will process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your financial institution's policy. If you paid for your purchase with a Torrid gift card, a new gift card will be sent to you in the amount of the merchandise returned.
A: No. We experience a fast-paced turnover of styles and need to make room for new merchandise. The good news is that, with very popular items, the product may be reordered. If there’s a product you really want, send us an email by clicking here and selecting “General Product Questions” from the email options. Include the item name, description and SKU number, if you have it. We’ll let you know if and when it’s coming back in!
Why does the word "NONE" appear on my order confirmation email?
A: The word “NONE” is significant only to our shipping system. It simply means that our system doesn’t need any further information, such as size, quantity or color, to determine exactly which item to ship. The word “NONE” does not mean that an item is out of stock or that you are not going to receive the item.
Why doesn't the FedEx website recognize the tracking number of an order I placed?
A: Your tracking number will not be recognized by FedEx.com until approximately 24 hours after your order has shipped. This is the time needed for FedEx’s online tracking system to update. Try tracking your package again the following day and follow it to your front door!
A: Yes. Call 1.866.867.7431 to speak with a Torrid Customer Service Representative Monday through Friday from 7:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 5:00 p.m., PST. Internationally, please phone +1.626.709.1188.
Please have the items and SKU numbers available when you call to place your order. You will also need to call us if you’re placing an order using a money order or cashier’s check.
Torrid.com Customer Service and Torrid Customer Service Representatives are unavailable on the following days:
New Year’s Day
A: All orders take 1-2 business days to process, regardless of the shipping method used. Please keep this in mind when selecting shipping options and add 2 business days to the time frames below. Orders are shipped Monday through Friday.
Torrid may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current. For more information about shipping, click here.
Your order may be delayed because the Torrid warehouse is closed on the following days:
New Year’s Day
Does Torrid.com offer gift boxes or gift wrapping?
A: We offer gift boxes during the holiday season. Just add them to your order when you’re checking out. We will select the appropriate size and number for your order. Unfortunately, we do not offer gift-wrapping.