Q. What benefits does the Torrid Credit Card offer?
A. The Torrid Credit Card is a fast, easy and secure way to shop at any Torrid store and on Torrid.com, but with our card you also get divastatus! This exclusive club is only for Torrid Credit Card holders and its benefits include:
- 15% off your first purchase
- Get $10 diva reward certificates for every $200 you spend, up to $60 in reward certificates, every six weeks
- Exclusive offers only for divastatus members
- Priority sale notification
- Invites to exclusive divastatus shopping events
- Easy online account management
- A little something special for your birthday
Apply online now!
Q. How do I apply for a Torrid Credit Card?
A. Fill out an application at any Torrid store or submit an application online by clicking here.
Please note: For security reasons, applications CANNOT be processed over the phone.
Q. How do I know my application has been approved?
A. You may be approved instantly and then you can start shopping at any Torrid store and at Torrid.com!
If you receive a message saying your application is under review, you will be notified by the by World Financial Network National Bank (WFNNB), about the status of your application by mail, in 7-10 business days.
Upon approval, you will receive your card in the mail in 5-7 business days.
Questions? Contact WFNNB, directly at 1-800-853-2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Q. When will I get my card?
A. Upon approval, you card should arrive by mail in 5-7 business days.
Questions? Contact WFNNB, directly at 1-800-853-2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Q. I was told that my application status is under review. What does this mean?
A. Sometimes the bank we’re partners with, World Financial Network National Bank (WFNNB), needs more time to review your application. Don’t worry! It won’t take too long. You will be notified by mail about the status of your application within 7-10 business days.
For security reasons, WFNNB, will not be able to tell you the status of your application over the phone. However, they can help you if you have not received the notice by mail. Contact WFNNB, directly at 1-800-853-2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Please note: Torrid is not involved in the approval of your application.
Q. Can I use my Torrid Credit Card in stores and online?
A. Absolutely! We’re big fans of shopping.
A Torrid Personal Shopper can also help you shop over the phone Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.877.867.7432. Internationally, please phone +1.626.709.1188.
Torrid Personal Shopper
Q. Can I apply for a Torrid Credit Card if I don’t have a permanent U.S. address?
A. Sorry, no. To receive a Torrid Credit Card, you must have a permanent, physical address within the United States and a Social Security Number. If you have a permanent U.S. address, you can also use your SIN (Canada) to apply.
Please note: A P.O. Box number is NOT considered a permanent, physical address and will not be accepted in the application process.
Q. Why do I need to enter my Social Security Number or SIN to apply?
A. The USA Patriot Act requires credit card applicants to provide their Social Security Number or SIN for identification purposes.
Q. Can I shop in a Torrid store if my application has been approved and I have my credit card number, but I haven’t received the card itself?
A. Yes! Just take your approval printout, with your Torrid Credit Card number on it, to any Torrid store with your photo ID and shop to your heart’s content.
Q. I haven’t received my card yet and I don’t have my new card number. Can I still shop?
A. You’re in luck! Take your photo ID to any Torrid store and an associate can give you the number so you can shop!
Please note: For security reasons, Torrid Customer Service Representatives CANNOT give you your number online or over the phone because you must show your photo ID.
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Q. I don’t see my 15% discount. What should I do?
A. If you don’t see your discount code in your shopping cart, try checking the discount code then re-enter it. You will need to use this discount code within 48 hours of receiving approval.
If it has been more than 48 hours since you received your discount code, or your discount code information is lost, please phone a Torrid Customer Service Representative, Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.877.867.7432. Internationally, please phone +1.626.709.1188.
You must pay with a Torrid Credit Card for the discount code to work.
Please note: The 15% discount offer is only available on your first Torrid Credit Card purchase, and CANNOT be applied to any other purchases.
Torrid Customer Service
Q. I lost my discount code. Can I still get my 15% discount?
A. Yes! Just phone a Torrid Customer Service Representative, Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.877.867.7432. Internationally, please phone +1.626.709.1188.
Please note: For this discount code to work, you must pay with a Torrid Credit Card, within 48 hours of receiving it. The 15% discount offer is only available on your first Torrid Credit Card purchase, and it CANNOT be applied to any other purchases.
Torrid Customer Service
Q. Will I get my 5% divastyle discount along with my 15% new card member discount?
A. Yes, if you are a qualified divastyle member! You will see your 5% divastyle discount at checkout along with your 15% discount.
Q. Can I split payment between different payment methods and still receive my 15% discount on my first purchase?
A. Sorry, no. This special discount can only be applied to your first purchase with your Torrid Credit Card, so no other payment method can be used.
Q. Can I split payment on my order between my Torrid Credit Card and another credit card after my first purchase?
A. When shopping online, you can only use one credit card at a time, though you can split payment between any credit card and Torrid Gift Cards.
When shopping over the phone, a Torrid Personal Shopper can divide the payment on your order between multiple credit cards and Torrid Gift Cards. Just phone 1.866.867.7432, Monday - Friday from 7:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 5:00 p.m., PST. Internationally, please phone +1.626.709.1188.
Torrid Personal Shopper
Account, Billing and Payment
Q. I lost my password. What do I do?
A. Visit your divastatus account or contact Network National Bank (WFNNB) by phoning 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
Q. Help! I see charges I didn’t make. What do I do?
A. Please contact World Financial Network National Bank (WFNNB) right away at 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Q. How do I check my balance?
A. It’s super easy! Just go to your divastatus account. You can also check your balance with World Financial Network National Bank (WFNNB) by phoning 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
Q. How do I make changes to my account?
A. Visit your divastatus account, or phone Network National Bank (WFNNB) at 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
Q. What should I do if I haven’t received my bill?
A. Please contact Network National Bank (WFNNB) by phoning 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Go green! Select the “Paperless Billing” option on your account and save a tree, or two, or three.
Q. Is there a paperless billing option?
A. Yes, and we hope you “go green” and choose it! Even little things you do can make a big impact on our environment. To set up paperless billing, visit your divastatus account, or phone Network National Bank (WFNNB) at 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
Q. Is there a fee to make online payments?
A. Nope! In fact, making payments online is the fastest and easiest way to make your payments. Just log on to your divastatus account and select the “Pay online” option.
Your divastatus account
Q. Can you send me an E-mail reminder of when my payment is due?
A. When you sign-up for paperless billing, you’ll automatically receive E-mails regarding your account. Go green and sign up for paperless billing on your divastatus account today.
Your divastatus account
Q. Can I set up my account to have automatic payments made each month?
A. You will need to set up automatic payments through your bank or through an electronic payment vendor.
Q. Can I make payments at a Torrid store?
A. We’re sorry, no. You cannot make payments at a Torrid store, but paying online is fast and easy! Visit your divastatus account now.
Your divastatus account
Q. How do I increase my credit limit?
A. Visit your divastatus account, or phone Network National Bank (WFNNB) at 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
divastatus
Q. What is divastatus?
A. When you’re approved for a Torrid Credit Card, you have divastatus! This means access to special discounts, exclusive shopping events and the inside scoop on upcoming sales.
You also get divastatus reward certificates! Whenever you spend $200, you’ll get a $10 reward certificate. You can receive up to $60 in rewards certificates, every six weeks. How fabulous is that?
Apply for your Torrid Credit Card online now!
Diva reward certificates
Apply
Q. How is divastatus different from divastyle?
A. divastatus is for Torrid Credit Card holders only, offering all kinds of goodies like 15% off your first purchase and divastatus reward certificates.
divastyle, our customer loyalty program, is open to every diva, and you don’t need a Torrid Credit Card to join. Want to know more about divastyle? Click here!
Q. What are divastatus reward certificates?
A. divastatus reward certificates are a fabulous benefit of having a Torrid Credit Card! With divastatus reward certificates, whenever you spend $200, you’ll get a $10 divastatus reward certificate. You can get up to $60 in rewards certificates every six weeks. Pretty cool, huh?
Apply online now!
General Questions
Q. Why won’t my application go through?
A. If you have already applied for a Torrid Credit Card, you won’t be able to apply again (within how many days) - answer pending
Q. What is an "authorized buyer"?
A. Authorized buyers are people you allow to make purchases on your account, but they are not responsible for your account. You, as the primary account holder, will be responsible for payment on all purchases on this account, so please be careful when choosing authorized buyers.
Q. How do I set up authorized buyers for my account?
A. It’s easy! Visit your divastatus account or contact Network National Bank (WFNNB) by phone at 1.800.853.2921, Monday - Friday, from 8 a.m. to 9 p.m. EST.
Your divastatus account
Q. Why does my account say the charges for my order are “pending?”
A. Don’t worry. You were not charged twice for your order. Your account will read “pending” or “pending authorization” for the amount of your purchase, but will be removed once your order ships. Please be sure to subtract the amount of your order from your available balance so you don’t make charges over your balance.
Q. What if I need to make changes to my Torrid Credit Card order?
A. Call Torrid Customer Service immediately at 1.866.867.7432. Internationally, please phone +1.626.709.1188. As long as the order hasn’t gotten too far along in processing, we should be able to modify it for you so it isn’t further delayed.
Please note: If your order has been shipped, it cannot be changed.
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Q. What are the Terms and Conditions of my account?
A. For the terms and conditions of your Torrid Credit Card account, click here.
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