Customer Service

What is divastyle?

How do I sign up for divastyle?

What does it mean to be a Qualified Member?

How do I become a Qualified Member?

To become a Qualified Member, do I need to earn 250 points within a specific time period?

How can I find out how close I am to 250 points?

If I spend $250 or more with one purchase, will I receive the 5% discount on that purchase?

Can I use my 5% discount when paying with a gift card?

Does my 5% discount apply when I purchase a gift card?

Does my 5% discount work with other promotions or discounts?

Is my 5% discount applied towards tax (where applicable)?

Is my 5% discount applied to shipping?

Can I apply my 5% discount to past purchases?

A: divastyle is the exciting loyalty program* we developed just for the Torrid shopper! There are no sign-up or membership fees and your membership is valid in all Torrid stores and online at Torrid.com. 

The benefits of signing up include instant special offers, discounts and exclusive shopping events. Once you have signed up, every dollar you spend earns you one divastyle point. Once you have earned 250 points, you are considered a Qualified Member for one full year!

*See divastyle Terms and Conditions.

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A: You can sign up for divastyle at your local Torrid store or online.

PLEASE NOTE: If you sign up for divastyle in a store, you must link the number on your card to your account at Torrid.com to earn points for your online purchases. Link your divastyle account now.

Questions? Please phone a Torrid divastyle Specialist Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.866.867.7431.
Internationally, please phone +1.626.709.1188.

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A: As a Qualified Member, your divastyle rewards are extended to include:

  • A 5% discount on every purchase for one full year
  • A special offer to celebrate your birthday divastyle
  • Special offers, discounts and exclusive shopping events for Qualified Members only

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A: Every dollar you spend earns you one divastyle point. Once you have earned 250 points, you are considered a Qualified Member for one full year. You will need to earn 250 at the end of each membership year to keep your Qualified Member status. To give you a head start, we will count all points earned within the last 60 days of your membership year towards your membership renewal.

Questions? Please phone a Torrid divastyle Specialist Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.866.867.7431.
Internationally, please phone +1.626.709.1188.

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A: No. Once you have signed up for divastyle, you can earn your 250 points at your leisure. However, the sooner you earn your 250 points, the sooner you’ll receive special offers and a 5% discount on all of your purchases for a year!

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A: Simply log in to your divastyle account. If you’re shopping in a Torrid store, an associate will be happy to check your balance at the register.

Questions? Please phone a Torrid divastyle Specialist Monday – Friday, from 7:00 a.m. to 6:00 p.m., and Saturday from 7:00 a.m. to 5:00 p.m., PST, at 1.866.867.7431.

Internationally, please phone +1.626.709.1188.

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A: Yes. Once you spend $250, you will immediately start saving 5% on all your purchases.

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A: : Yes, you can!

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A: Sorry, but no. The 5% discount does not apply to the purchase of gift cards.

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A: Yes! You will still receive your 5% discount along with any other promotions or discounts we may run, including promotions that require a discount code.

If you enter a discount code and you are a Qualified Member, your 5% discount will be included in the total savings. Above your order subtotal on the checkout page, you will see the total dollar amount of the combined discount. However, to the left of the dollar amount, you will see only the name of the discount code. Rest assured that you are receiving both your 5% discount and the savings for the promotion or discount.

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A: No. The 5% discount will only be applied to the merchandise and cannot be applied to tax.

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A: No. The 5% discount will only be applied to the merchandise and cannot be applied to shipping costs.

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A: No. Your 5% discount will only be applied to purchases made after you become a Qualified Member.

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