Torrid Is at Your Service
Whether it's by phone, E-mail or live chat, we're here to help you shop and hear your thoughts. You may find the answer to many of your general questions in our extensive list of Frequently Asked Questions (FAQs), but you should always feel free to contact us – even if it's just to find that perfect outfit for a special night out. We're here for you!

Please select a subject from the drop-down menu that closest relates to your question or comment, and be sure to include your order & item numbers, if applicable.

If you have a question that requires an immediate response, please call us at the numbers listed above or chat live with a personal shopper.

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Chat live with a Personal Shopper. Please enter your name and E-mail address and select a subject from the drop-down menu that closest relates to your question or comment. Please be sure to have your order & item numbers ready, if applicable.

Note: In order to use the Live Chat feature you must enable pop-ups.

Live Chat is available Monday - Friday from 9:00 am to 5:00 pm, Pacific Standard Time.

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Torrid Headquarters
18305 E. San Jose Avenue
City of Industry, CA 91748
USA
Fax: 626.839.4686
Internationally, please fax: +1.626.839.4686